Customer Relation
Principles and actions
Taking “Prestige – Quality – Efficiency” as the motto of operation. We believe that, with a sense of responsibility, there is a team of qualified, dynamic, enthusiastic experts and employees equipped with modern equipment. The projects undertaken by the Company will always bring trust and satisfaction to customers.
Act:
– Research, analyze, evaluate and synthesize the needs, desires and aspirations of customers deeply and comprehensively (from the perspectives of: economy, culture, politics, society, art. , environment…)
– Research, design and invest in building a system of products and services with the best quality, meeting the needs and bringing satisfaction to customers.
– Building a business culture based on the motto “Taking customers as the center”, all activities of the Company and employees are directed towards the highest goal of satisfying customers’ needs, always putting themselves in the right position. customer’s mind to evaluate and review any issues.
– Develop a system of principles of communication and behavior towards customers for employees, which clearly define functions, tasks and standard behaviors to be performed.
– Implement customer care programs with many attractive and practical contents, ensuring benefits and increasing benefits for customers.
– Actively building, implementing (and always accompanying customers) in community-oriented charity social programs, environmental protection programs, etc.